Privacy Policy

1. Compliance with Applicable Law
Protecting Customer privacy is of utmost importance to Wow!Media. Accordingly, Wow!Media has obtained this Privacy Policy in order to safeguard the Customer’s personal information and to protect the confidentiality thereof. In so doing, Wow!Media has taken cognisance of the provisions of the Constitution of the Republic of South Africa Act, 108 of 1996, the Electronic Communications Act, 25 of 2002 and the common law so as to ensure compliance with all relevant statutory requirements and best practice under South African law.

2. No Liability for Unauthorised Disclosure
While Wow!Media will do all things reasonably necessary to protect the Customer’s rights of privacy whilst on the Wow!Media website, or using any of Wow!Media’s services/products, Wow!Media cannot accept any liability whatsoever for unauthorised or unlawful disclosure of the Customer’s personal and confidential information made by third parties who are not subject to Wow!Media’s control.

3. Personal Information
For purposes of this Privacy Policy, “personal information means the Customer’s name, surname, address, e-mail address, telephone number, cellphone number, ID number, physical address, company name, contact ID number, credit card or banking details.”

4. Consent to Collection
By accepting the Wow!Media Terms, the Customer consents to Wow!Media’s collection of personal information on an ongoing basis for the continued duration of the Customer’s relationship with Wow!Media, subject to the limitations set out in this Privacy Policy.

5. Types of Personal Information Collected
Wow!Media collects personal information when a Customer submits an application form to make use of Wow!Media’s Services, to become a Reseller of Wow!Media or to respond to a Wow!Media survey. If you choose to pay for the Services you order from Wow!Media by way of debit order, Wow!Media will request your banking details to include in the periodic debit order transactions. Wow!Media also collects personal information for purposes of improving its Service offering and for purposes of increasing service efficiency.

6. Cookies
We use cookie technology which comprises tiny pieces of data or a small text file that is stored on your computer’s hard drive and which contains information about you, so that the next time you visit the Wow!Media website, the cookie reminds us of who you are, enabling us to achieve our goal of providing a valuable online experience to you. You are able to however, disable this cookie technology in your Internet browser.

7. Customer Data
The Customer Data collected by Wow!Media is used solely in connection with granting you access to the services. Wow!Media may also use information collected for research regarding the effectiveness of the Wow!Media website and related marketing and advertising efforts. Electronic communications will be sent by Wow!Media using the Customer’s personal contact information to inform him of new products, important industry news or about general services provided by Wow!Media. Wow!Media adheres strictly to permission-based email standards and as such all emails that are sent will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communication will be sent to the Customer.

8. Service Announcements
In order for Wow!Media to fulfil its service obligations it is necessary to send out a strictly service related announcement. For instance, Wow!Media will send an email to relevant Customers if Wow!Media anticipates a service interruption as a result of system maintenance. Generally, Customers may not opt-out of these communications. These communications are not promotional in nature.

9. Disclosure of Personal Information
Subject to your right to withdraw your consent in certain instances, you agree that we may obtain your personal information and use it, for certain specified purposes, including for, Wow!Media marketing and contract administration as well as to enable us to collect your debit order payment. We will also provide personal information to law enforcement authorities in response to subpoenas and other lawful requirements where we believe that the disclosure of such personal information is necessary to identify, contact or institute legal proceedings against third parties who jeopardise the provision and rendering of the Services by Wow!Media.

Information collected from Customers may be disclosed to independent contractors and business partners, including Wow!Media’s payment processors and mail marketing service provider, provided that they (i) have agreed to hold this information in confidence, (ii) do not use it for any purpose other than carrying out the service they are providing for Wow!Media, and (iii) observe Wow!Media’s information handling procedures.

10. Retension of Personal Information
All personal information will only be retained for as long as it is necessary to fulfil the purposes mentioned in clause 9 above.

11. Accurate and Up To Date
Wow!Media will use its best endeavours to keep the personal information it collects as accurate, complete and up to date as is necessary for the purposes mentioned in clause 9 above, and Wow!Media shall, from time to time, request the Customer to update its personal information on the website or via konsoleH. You are able to review or update any personally identifiable information that we hold on you by accessing your account via konsoleH or by e-mailing us or phoning us. Please note that in order to better protect you and safeguard your personal information, we do take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

Office Hours 09:00 - 16:30 Mo-Fri